Privacy policy

Who we are

MailMarq provides managed DMARC, SPF and DKIM services from Northcliff, Johannesburg, South Africa. For the purposes of POPIA, MailMarq is the responsible party for personal information collected through this website and in the course of providing our services. Our Information Officer can be contacted at hello@mailmarq.co.za.

What we collect

Through this website

• Details you submit through our contact form or by email: your name, company, email address, phone number, the domains you want assessed and your message.
• Basic technical data recorded by our web server, such as IP address, browser type and the pages requested, used to keep the website secure and working.

The DMARC checker on this website runs in your browser and queries public DNS directly. The domain you enter is not sent to us.

When we provide the service

• Contact details for the people at your organisation who manage the service and approve changes.
• Public DNS records for your domains.
• DMARC aggregate reports sent by mailbox providers. These list IP addresses that sent email using your domain, message volumes and authentication results. They do not contain the content of your email.
• Billing details needed to invoice you and receive payment for your package.

Why we use it

• To respond to enquiries and prepare assessments and quotes.
• To deliver, monitor and support the service you have contracted for.
• To invoice and collect payment.
• To meet our legal and tax obligations.
• To keep our systems and this website secure.

We do not sell personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

We share personal information only with operators who help us deliver the service, such as our DMARC report processing platform, hosting, email and payment providers. Each operator processes information only on our instructions and under an agreement that requires appropriate security measures. Where an operator processes information outside South Africa, we make sure the transfer meets the requirements of section 72 of POPIA.

How long we keep it

We keep personal information only for as long as needed for the purpose it was collected, or as required by law, including tax record-keeping requirements. Enquiries that do not become clients are deleted when they are no longer needed. When a service agreement ends, service data is deleted or returned in line with that agreement.

How we protect it

We apply reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access, including access controls, encrypted connections and limiting access to the people who need it to do their work. If we become aware of a security compromise affecting your personal information, we will notify you and the Information Regulator as POPIA requires.

Your rights

You may ask us to confirm whether we hold personal information about you, request access to it, ask us to correct or delete it, or object to its processing. Send requests to hello@mailmarq.co.za. If you are not satisfied with how we have handled your information, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

Cookies

This website does not use advertising or tracking cookies. If we add analytics in future, we will update this policy and, where required, ask for your consent.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.